Compromised/Frozen Verification

1. Customer can be able to upload their documents via verification page if their account balance status is frozen and also the account is blacklisted. Customer is no longer required to send email with required documents to [e-mail]

2. It will show 'Contact Us' only if the customer account balance status is frozen but the account is not blacklisted. In such cases, please escalate it to the CS Support group to let the OP team to frozen the customer's fund, so the customer can upload the materials from the verification page.