Responding to Multiple Account Notification on MSport

If you have received an email from MSport regarding multiple account ownership, worry not, this guide will help you respond accordingly.

Step 1: Gather All Required Information

1. Log in to each of your MSport accounts.

2. Note down the phone numbers associated with each account.

3. Decide which account you want to keep as your main account.

Step 2: Compose the Response Email

1. Open your email client (e.g., Gmail, Outlook).

2. Click "Compose" or "New Email."

3. Enter the subject line:

Re: Multiple Account Notification on MSport

4. Address the email to: [e-mail]

5. Copy and paste the following template:

Dear MSport Operations Team,

Thank you for bringing this to my attention. I acknowledge receipt of your email regarding the multiple account policy on MSport. Below are the requested details:

1. List of accounts registered on MSport:

-[Account 1: Phone number]

-[Account 2: Phone number]

-[Account 3: Phone number] ...(list all accounts)

I would like to keep [Phone number] as my primary account.

I understand that:

- Abused vouchers and associated winnings will be removed.

- Sub-accounts will be closed after balance withdrawal.

- I need to withdraw balances from sub-accounts as soon as possible after account release.

Thank you for your assistance in resolving this matter.

Best regards,

[Your Full Name]

Step 3: Send the Email

1. Review your email for accuracy.

2. Attach a valid ID.

3. Click "Send."

Important Notes:

- Respond within 10-15 working days.

- Ensure accurate account information.

- Withdraw balances from sub-accounts promptly after account release.

Additional Support:

If you have questions or concerns, contact:

MSport support: [e-mail] 

Email: [e-mail]

Live Chat: https://www.msport.com/ng/support/about/contact-us?chat=1

Phone: [phone]

By following these steps, you'll successfully respond to the multiple account notification and resolve the issue.

FAQs

Q: Why did I receive this notification?

A: MSport's policy allows only one account per customer.

Q: What happens to my sub-accounts?

A: Sub-accounts will be closed after balance withdrawal.

Q: Can I keep more than one account?

A: No, MSport's policy prohibits multiple account ownership.

Feel free to ask if you need further clarification!